How Customers Like to Give Feedback
RocketUp’s low price includes both of our product offerings, Surveys and Loyalty.
With Surveys, your customers or prospects can provide instant private and anonymous feedback or survey responses to you by clicking a link or going to a short URL on their phone or web that you publicize on your website and/or at your location(s). You can provide an optional instant reward to be delivered digitally immediately after feedback is submitted. Use our standard open-ended feedback question, or ask up to three customized survey questions or your choice.
With Loyalty, your customers and prospects earn points over time for submitting private and anonymous suggestions, questions, complaints, or compliments to you through our app or website and for “checking in” at your physical location(s). Your repeat customers can redeem points at your location by selecting among whatever menu of reward options you offer.
Feedback, Not Reviews
- Improve Your Business or Organization by using the ideas, surveys, and feedback you receive.
- Resolve complaints and issues privately, before customers complain publicly on social media or review sites.
- Better connect to customers and demonstrate that the organization cares what they think.
- Increase new and repeat customers via instant and loyalty rewards.
All plans include both Surveys and Loyalty products and include up to 200 conversations per month
(additional conversations only $1 per 10 additional conversations)